Sub: Poor service at our club. To, Mary Brown Lancashire west. Write this letter as soon as possible after the incident. Apology Letter from Hotel to Guest for Poor Service (Sample) The quality of a hotel is proved not only by building of large hotels or luxury services but also by attending to the complaints of the customers and providing solutions to them at the earliest. No matter what types of customers you serve, proper service is essential. In some cases, you might have representatives who aren’t helpful or who come across as rude to your clients or customers. A letter of apology for poor service rating on customer questionnaire can only work if it is comprehensive and detailed. This could create a bad impact on you to the recipient. Staying real and accepting the mistake which you made is the top-notch point in writing an apology letter. Don't apologize unless you plan to take full responsibility. Sample Apology Letter for Bad Service BUSINESS LETTERHEAD DATE Receiver’s Name Receiver’s Address City, State, Zip Code Dear Receiver’s Name: This letter is a formal apology from [Name of Business] for the inconvenience you experienced as mentioned to our Customer Service department. Here’s an example template that’s proven to work. This business apology letter example can help you make up for it. Business Apology Letter Examples Apologizing for Poor Customer Service. Sometimes, employees also get such a mood for which they sometimes may misconduct with customers. Check out a sample letter below about an apology due to poor customer service: August 12, 2016 Dear Mr. Philip Jaud, In behalf of the Shady and Comfort Hotel, I wanted to extend to you my sincerest apologies for the negative experience that you had with Sheila Marquez, one of our receptionists. A good business apology email can salvage the worst mistakes and poor customer service experiences. Especially in a hectic routine of working 9-5 may get you moody. Sample Apology Letter to Customer for Poor Service. Dear Mam, As you are a precious member of our club we apologize to you for poor service at our club. Sample Apology letter to customer for the misconduct of employee: People often face mood swings and become emotional. I understand your frustration at being made to wait for a long time and not getting your question resolved quickly by a supervisor. A sincere, well-worded apology can be very effective in winning back disgruntled customers and business associates. Therefore, writing an apology letter for bad service should be standard procedure for any company. When a customer complains about poor customer service: On behalf of (company name), please accept my sincerest apologies for your negative experience with our representative, (name of person/s). 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